Page last updated July 21, 2020.



Small Group (1-100) FAQs

Large Group (100+) FAQs

COVID-19 Frequently Asked Questions 

Resources for Living (EAP)




AFLAC's list of FAQs regarding COVID-19 can be found here.



COVID-19 Benefits and Coverage



Benefit Enhancements during COVID-19



Anthem Employer FAQ (7.8.20)

Anthem Benefit Guidance

Information for Individual & Family and Employer Group Plans

Anthem is Extending Coverage for COVID-19 Care Through December 31, 2020

  • Virtual Care on the Sydney Care mobile app allows employees to chat with a doctor. Their first two text sessions are free through December 31, 2020. Additional text visits are $19 each.

Anthem EAP Information



FAQ regarding grace periods for employers, extended benefits for employees and more


BCBS of North Carolina

Blue Cross NC will provide health plan coverage for covered employees and dependents as long as (i) employers consider them to be active employees during periods of temporary layoffs and/or reduction in hours and (ii) the premiums are paid in a timely manner.

This policy will remain in-place effective immediately and will be reviewed for potential modification on April 30.  We suggest that employers consult with their attorneys and/or tax consultants during this time of uncertainty.

Blue Cross NC will allow a 30-day extension to pay premiums. This will help members and employers who are facing financial difficulties due to COVID-19. Members or employers are encouraged to notify us if they need assistance.

In addition, we’re providing a 30-day extension, as needed, for deadlines related to:

  • Claims submissions
  • Appeals filing
  • Authorization requests of medical services
  • Additions of newborn and adopted children to a policy

Premium payment extensions do not apply to self-funded employer groups or members on the Federal Employee Program (FEP).

BCBS Waiving all Member Costs for COVID-19 Treatment

Additional Updates from BCBS on COVID-19



Employee Benefit Plan Deadlines Extended by COVID

Can employees make changes to their elections in light of COVID-19?

Dependent Care FSA and Run-Out Period in Light of COVID-19

How the CARES Act Impacts HSAs and FSAs

What happens with Flexible Spending Accounts when an employee is furloughed?



Cigna will waive customer cost-sharing and co-payments for COVID-19-related treatment through May 31, 2020. Read more here.

Cigna Member FAQ 

Additional information for Cigna's Self-Funded clients can be found here

Cigna Takes Additional Action to Protect Members from COVID-19

Important Information for Employees who have been Temporarily Laid Off or Furloughed


Colonial Life

Colonial Life is taking several steps to ensure we can support customers and their employees through the coronavirus (COVID-19) pandemic.


Delta Dental

Delta Dental Employer FAQs


Dominion National

Additional Dental Benefits for Clients During COVID-19



Eyemed Employer FAQs

Member Benefits FAQ COVID-19 Resource Center



FAQ about Guardian’s Response to COVID-19


The Hartford

COVID-19 Resource Center

Claims and Billing Information


Legal Resources

Legal Needs

Identity Theft Protection Needs



Medicare and Coronavirus

Medicare has temporarily expanded its coverage of telehealth services to respond to COVID-19.



At MetLife, our customers are our top priority. As such, we want to help our small business customers who may be facing challenges as a result of the COVID-19 pandemic. So, for our group customers with fewer than 500 lives that we will hold rates (no rate increase) for all renewals with June 1, 2020 through September 1, 2020 renewal dates.

Customer Update


National General

National General Employer FAQs


Optima Health

Optima will continue to waive the following cost-shares for members through August 31, 2020:

  • all telehealth visits, including telephone only, with any in-network care provider
  • any necessary in-network or emergent out-of-network treatment of COVID-19

COVID Quick Facts (July 15, 2020)

Optima Employer FAQs

Optima's Member Updates Page can be found here.

Optima Group Policy Changes 

Home Delivery for Prescriptions

Information on Health Plans for Individuals


Oscar Health (Individual Plans)

In this time of uncertainty and need, Oscar is fulfilling our promise to use technology and a member-first approach to ensure members have the care and support they need. Last week, we launched an online risk assessment survey for COVID-19 and a COVID-19 testing center locator including more than 350 testing locations for our members. The tool is updated daily as new testing centers are stood up across the nation. 

Waiving cost-sharing for COVID-19 screening. If your doctor recommends you should be tested for COVID-19, you will not be charged for the lab test or the visit needed to have the test administered.

Offering $0 telemedicine services with Doctor on Call. Telemedicine is a great option for people who think they could have COVID-19. Our telemedicine PCPs can recommend COVID-19 testing, if it is needed, and direct you to the right place for testing. 

An online COVID-19 resource center: We created this webpage so Oscar members can stay up-to-date on the latest information and understand their care options. It includes useful FAQs to help answer your questions during this uncertain time. 


Principal Financial

COVID-19 policies can be found here.



Help for Customers Affected by the Coronavirus


United Concordia 

For small businesses under 100 that renew August-December 2020, United Concordia Dental will hold the premium rate until the next renewal in 2021. We want to enable employers to continue offering quality dental coverage to their employees – some who may need urgent or emergency dental care during this pandemic. 



UnitedHealthcare will waive member cost sharing, including copays, coinsurance and deductibles, for COVID-19 diagnostic testing provided at approved locations in accordance with CDC guidelines for all commercial insured, Medicaid and Medicare members. UnitedHealthcare will also work to support self-insured customers who choose to implement similar actions.

UHC Employer FAQs

Amwell Virtual Visits for UHC Members

Sanvello - On-demand help app for stress, anxiety and depression

More info from UHC can be found here.



Essential Medical Eye Care Services


As carriers continue releasing procedures in regards to Coronavirus we will make you aware of them. If you do not see your carrier listed on this page please contact your Account Executive. Thank you for your patience!