Important COVID-19 Information: We understand you have a lot of questions about the COVID-19 pandemic. Please use this page to find carrier updates, legislative news and more! Learn more here!
Carrier Updates Regarding COVID-19 (Coronavirus)
Page last updated June 1, 2020.
Aetna
COVID-19 Frequently Asked Questions
Teledoc Costs Waived for Members through June 6, 2020
AFLAC
AFLAC's list of FAQs regarding COVID-19 can be found here.
Allstate
COVID-19 Benefits and Coverage
Ameritas
Benefit Enhancements during COVID-19
Anthem
Information for Individual & Family and Employer Group Plans
Anthem Members can see a doctor online at no extra cost through June 14, 2020.
Avesis
FAQ regarding grace periods for employers, extended benefits for employees and more.
BCBS of North Carolina
Blue Cross NC will provide health plan coverage for covered employees and dependents as long as (i) employers consider them to be active employees during periods of temporary layoffs and/or reduction in hours and (ii) the premiums are paid in a timely manner.
This policy will remain in-place effective immediately and will be reviewed for potential modification on April 30. We suggest that employers consult with their attorneys and/or tax consultants during this time of uncertainty.
Blue Cross NC will allow a 30-day extension to pay premiums. This will help members and employers who are facing financial difficulties due to COVID-19. Members or employers are encouraged to notify us if they need assistance.
In addition, we’re providing a 30-day extension, as needed, for deadlines related to:
- Claims submissions
- Appeals filing
- Authorization requests of medical services
- Additions of newborn and adopted children to a policy
Premium payment extensions do not apply to self-funded employer groups or members on the Federal Employee Program (FEP).
BCBS Waiving all Member Costs for COVID-19 Treatment
Additional Updates from BCBS on COVID-19
BeneFlex
Employee Benefit Plan Deadlines Extended by COVID
Can employees make changes to their elections in light of COVID-10?
Dependent Care FSA and Run-Out Period in Light of COVID-19
How the CARES Act Impacts HSAs and FSAs
What happens with Flexible Spending Accounts when an employee is furloughed?
Cigna
Cigna will waive customer cost-sharing and co-payments for COVID-19-related treatment through May 31, 2020. Read more here.
Cigna's client letter can be found here.
Additional information for Cigna's Self-Funded clients can be found here.
Cigna Takes Additional Action to Protect Members from COVID-19
Important Information for Employees who have been Temporarily Laid Off or Furloughed
Colonial Life
Delta Dental
Eyemed
Guardian
FAQ about Guardian’s Response to COVID-19
The Hartford
Claims and Billing Information
Legal Resources
Identity Theft Protection Needs
Medicare
Medicare has temporarily expanded its coverage of telehealth services to respond to COVID-19.
Metlife
At MetLife, our customers are our top priority. As such, we want to help our small business customers who may be facing challenges as a result of the COVID-19 pandemic. So, for our group customers with fewer than 500 lives that we will hold rates (no rate increase) for all renewals with June 1, 2020 through September 1, 2020 renewal dates.
National General
Optima Health
Optima's Member Updates Page can be found here.
Optima is offering telehealth visits free to members (i.e., no member copayments or or cost-share) through June 4, 2020 through MDLIVE.
Home Delivery for Prescriptions
Information on Health Plans for Individuals
Oscar Health (Individual Plans)
In this time of uncertainty and need, Oscar is fulfilling our promise to use technology and a member-first approach to ensure members have the care and support they need. Last week, we launched an online risk assessment survey for COVID-19 and a COVID-19 testing center locator including more than 350 testing locations for our members. The tool is updated daily as new testing centers are stood up across the nation.
Waiving cost-sharing for COVID-19 screening. If your doctor recommends you should be tested for COVID-19, you will not be charged for the lab test or the visit needed to have the test administered.
Offering $0 telemedicine services with Doctor on Call. Telemedicine is a great option for people who think they could have COVID-19. Our telemedicine PCPs can recommend COVID-19 testing, if it is needed, and direct you to the right place for testing.
An online COVID-19 resource center: hioscar.com/covid19. We created this webpage so Oscar members can stay up-to-date on the latest information and understand their care options. It includes useful FAQs to help answer your questions during this uncertain time.
Principal Financial
COVID-19 policies can be found here.
Starmark
Help for Customers Affected by the Coronavirus
United Concordia
For small businesses under 100 that renew August-December 2020, United Concordia Dental will hold the premium rate until the next renewal in 2021. We want to enable employers to continue offering quality dental coverage to their employees – some who may need urgent or emergency dental care during this pandemic.
UnitedHealthcare
UnitedHealthcare will waive member cost sharing, including copays, coinsurance and deductibles, for COVID-19 diagnostic testing provided at approved locations in accordance with CDC guidelines for all commercial insured, Medicaid and Medicare members. UnitedHealthcare will also work to support self-insured customers who choose to implement similar actions.
Amwell Virtual Visits for UHC Members
Sanvello - On-demand help app for stress, anxiety and depression
More info from UHC can be found here.
VSP
Essential Medical Eye Care Services - April 2020
As carriers continue releasing procedures in regards to Coronavirus we will make you aware of them. If you do not see your carrier listed on this page please contact your Account Executive. Thank you for your patience!