Carrier Updates Regarding COVID-19 (Coronavirus)
Page last updated July 21, 2020.
- Virtual Care on the Sydney Care mobile app allows employees to chat with a doctor. Their first two text sessions are free through December 31, 2020. Additional text visits are $19 each.
BCBS of North Carolina
Blue Cross NC will provide health plan coverage for covered employees and dependents as long as (i) employers consider them to be active employees during periods of temporary layoffs and/or reduction in hours and (ii) the premiums are paid in a timely manner.
This policy will remain in-place effective immediately and will be reviewed for potential modification on April 30. We suggest that employers consult with their attorneys and/or tax consultants during this time of uncertainty.
Blue Cross NC will allow a 30-day extension to pay premiums. This will help members and employers who are facing financial difficulties due to COVID-19. Members or employers are encouraged to notify us if they need assistance.
In addition, we’re providing a 30-day extension, as needed, for deadlines related to:
- Claims submissions
- Appeals filing
- Authorization requests of medical services
- Additions of newborn and adopted children to a policy
Premium payment extensions do not apply to self-funded employer groups or members on the Federal Employee Program (FEP).
Cigna will waive customer cost-sharing and co-payments for COVID-19-related treatment through May 31, 2020. Read more here.
Medicare has temporarily expanded its coverage of telehealth services to respond to COVID-19.
At MetLife, our customers are our top priority. As such, we want to help our small business customers who may be facing challenges as a result of the COVID-19 pandemic. So, for our group customers with fewer than 500 lives that we will hold rates (no rate increase) for all renewals with June 1, 2020 through September 1, 2020 renewal dates.
Optima will continue to waive the following cost-shares for members through August 31, 2020:
- all telehealth visits, including telephone only, with any in-network care provider
- any necessary in-network or emergent out-of-network treatment of COVID-19
COVID Quick Facts (July 15, 2020)
Oscar Health (Individual Plans)
In this time of uncertainty and need, Oscar is fulfilling our promise to use technology and a member-first approach to ensure members have the care and support they need. Last week, we launched an online risk assessment survey for COVID-19 and a COVID-19 testing center locator including more than 350 testing locations for our members. The tool is updated daily as new testing centers are stood up across the nation.
Waiving cost-sharing for COVID-19 screening. If your doctor recommends you should be tested for COVID-19, you will not be charged for the lab test or the visit needed to have the test administered.
Offering $0 telemedicine services with Doctor on Call. Telemedicine is a great option for people who think they could have COVID-19. Our telemedicine PCPs can recommend COVID-19 testing, if it is needed, and direct you to the right place for testing.
An online COVID-19 resource center: hioscar.com/covid19. We created this webpage so Oscar members can stay up-to-date on the latest information and understand their care options. It includes useful FAQs to help answer your questions during this uncertain time.
For small businesses under 100 that renew August-December 2020, United Concordia Dental will hold the premium rate until the next renewal in 2021. We want to enable employers to continue offering quality dental coverage to their employees – some who may need urgent or emergency dental care during this pandemic.
UnitedHealthcare will waive member cost sharing, including copays, coinsurance and deductibles, for COVID-19 diagnostic testing provided at approved locations in accordance with CDC guidelines for all commercial insured, Medicaid and Medicare members. UnitedHealthcare will also work to support self-insured customers who choose to implement similar actions.
As carriers continue releasing procedures in regards to Coronavirus we will make you aware of them. If you do not see your carrier listed on this page please contact your Account Executive. Thank you for your patience!